The Philippines’ developing economy is heavily reliant on the BPO sector, which accounts for more than 11% of the country’s GDP. Employed by about 1.2 million workers, it is the single broadest sector in the country, with its largest number of firms in Manila. Among the nations that have maintained their commercial strength is the Philippines. With several benefits, it is among the ASEAN region’s most rapidly expanding industries. With that, we’re providing you with a comprehensive list of BPO Companies in the Philippines.
| COMPANY | CONTACT NUMBER/S | LOCATION/S |
| Accenture Philippines | +6566778139 +6566778140 | Cebu City – Capitol Site Cebu City – Cebu Business Park Cebu City – Cebu IT Park Cebu City – Filinvest Towers Ilocos Norte Manila Liquid Studio Muntinlupa Quezon City – General Roxas Avenue |
| Acquire BPO | +63 2 8667 6800 +63 2 8 667 6895 | Robinsons Cyberspace, Quezon City 1800 Building, Eastwood City Cyberpark Cyber One Building, Eastwood City Cyberpark Net Cube Building, BGC Taguig Robinsons Cyberspace Gamma, Ortigas Techno Plaza 2 Building, Quezon City Uptown Place Tower 3, BGC Taguig Worldwide Corporate Center, Mandaluyong |
| ADP Philippines | +63 2 8 558 1237 | ADP Philippines, Glorietta 2 |
| AFNI Philippines | 866 377 8844 | Quirino Highway Quezon City Commonwealth Avenue, Quezon City |
| Alorica Philippines | 866 256 7422 | Three Cyberpod Centris Edsa General Aguinaldo Ave Alorica by the Bay Alorica Exportbank Plaza Alorica – Wynsum Plaza Alorica Asia (Rohq), Ltd. Alorica Madrigal |
| Cognizant Philippines | +63 2 79762270 | Science Hub Tower 4 |
| Concentrix Philippines | +63 24 238700 | Concentrix Quezon City Concentrix Pasig Concentrix Cainta Concentrix Manilla Concentrix Makati Concentrix Valenzuela Concentrix Imus, Cavite Concentrix Muntinlupa |
| Conduent Philippines | 7756 8510 | Conduent Mandaluyong Conduent Pasay |
| Deloitte Philippines | Contact Form | Deloitte Makati Deloitte Taguig Deloitte Consulting PDC, Taguig Deloitte Shared Service Center, Taguig Deloitte, Padilla Building, Ortigas |
| Genpact Services Philippines | +63 792 2709+63 2792 2702+63 2792 2700 | Vista Mall Bldg., Barangay, Cupang, Balanga City, Bataan5132 bldg., Northgate Cyberzone, Alabang, Muntinlupa City One Cyberpod Centris bldg., Eton Centris, Edsa cor. Quezon Ave., Quezon City |
| IBEX Global Philippines | 8667 1100 | IBEX ShawIBEX Global Silver City IBEX Global Paranaque IBEX AlabangIBEX Cyberpark 2 IBEX International Makati |
| IBM Business Services Philippines | +63 2 995 2426 | IBM Building 2nd-4th Floors IBM Plaza, 8 Eastwood Avenue, Eastwood City Cyberpark |
| JPMorgan Chase | +632 8575 1199 | JPMorgan Chase & Co Tower, Manila, 9th Avenue corner 38th Street, Uptown Bonifacio Taguig City |
| Macquarie Group Services | 28570888 | The Enterprise Center, Ayala Avenue, corner Paseo de Roxas, Makati |
| Magellan Solutions Outsourcing | +63 2 83966000 | PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, MandaluyongCentris Cyberpod 5 ETON Loop A, Diliman, Quezon City |
| NTT DATA Services Philippines | (02) 8 8896 999 0999 887 8441 | NTT DATA Philippines Head Office Corporate Center Salcedo Village, Makati City |
| Quantrics | +63 915 928 2121 | SM BPO Building, Taytay Diversion Rd, Dolores, Taytay Quantrics Enterprises Inc. – San Mateo Manila East Road |
| Sutherland Global Services Philippines | Contact Form (02) 8459 2900 | 9F Shaw I.T. Center 360 Shaw Blvd, cor Nueve de Febrero, Mandaluyong |
| Foundever (Sitel Group) | (02) 8860 1111 | Foundever Alabang Foundever Cubao Foundever Eastwood City Foundever Fort Bonifacio Foundever Makati Foundever Mandaluyong Foundever Muntinlupa Foundever Pasay Foundever Pasig Foundever Quezon City Foundever Taguig |
| TaskUs Philippines | Contact Form | TaskUs Ortigas TaskUs Anonas, Quezon City TaskUs Clark, Pampanga TaskUs Imus, Cavite TaskUs Meycauayan, Bulacan TaskUs Antipolo, Rizal TaskUs Batangas TaskUs San Fernando, La Union TaskUs Tagbilaran, Bohol TaskUs Molino, Cavite |
| Teleperformance Philippines | Contact Form | Mandaluyong Center Ayala, Makati Octagon, Pasig Quezon City Southgate, Makati Aura, Taguig McKinley West, Taguig Cainta Fairview, Quezon City Antipolo Paranaque |
| TELUS Philippines | Contact Form | Araneta Center General MacArthur Avenue Cubao Quezon City Discovery Centre ADB Avenue Ortigas Center, Pasig City Market! Market! Mall Bonifacio Global City Taguig City House McKinley Exchange Corporate Center EDSA McWest Boulevard, Taguig Vertis North Corporate Center 3 Mindanao Avenue Quezon City SM Strata Tower Sen. Benigno Aquino Jr. Avenue Service Road, Mandurriao Iloilo City Cybergate Iloilo Tower 1, 2 Ungka I Barangay Road Pavia, Iloilo City |
| Transcom | Contact Form | Pasig Mandaluyong |
IT-BPO Industry in the Philippines
A significant contributor to the nation’s economic expansion is the IT-BPO sector. According to research by the IT and Business Process Association of the Philippines (IBPAP), healthcare, finance, technology, retail, and telecommunications were the primary drivers of the market’s 10.3% annual revenue growth, which reached $32.5 billion in 2022.
Competitiveness of BPO Companies in the Philippines
In the past couple of years, the Philippines has experienced an increase in freelance work and outsourcing due to the growth of digital platforms. In this case, an extremely competitive and unpredictable industry is created via rating systems and worldwide competition.
On these networks, there are about 1.5 million freelancing Filipino laborers. According to an article, the Philippines had a 35% increase in freelancers from the previous year, placing it sixth among the economies with the greatest growth. Furthermore, since the pandemic, the nation’s “gig economy” has expanded dramatically, resulting in additional expansion of the BPO sector and a great deal of prospects for lower-skilled workers.
Why are there many BPO Companies in the Philippines?
Perhaps one of the most well-liked outsourcing locations worldwide is now the Philippines. And that makes sense, given that there is a clear relationship between this and the workforce’s competency levels.
With a highly developed English language competency, a polite and welcoming society, and an internationally acclaimed educational system, the nation is a talent hotbed just waiting to be discovered. The Philippine government implemented policies in 2001 to assist BPO businesses in lowering unemployment rates, and by 2021, that assistance had increased dramatically in order to stop the COVID-19 economic catastrophe.
How are BPO Companies in the Philippines preparing for International Competition?
In order for BPOs to have a safe future, management must adapt to the changes taking place in the outsourcing sector. Global and local businesses are now searching for highly qualified English-speaking people who can provide high-quality labor rather than focusing on finding cheap labor.
You will need to significantly improve your English language skills if you want to enter the Philippines outsourcing industry and have a chance of being hired; otherwise, you run the danger of dropping a position to an individual who speaks the language well.
It’s true that the process has already begun, and services that have been valued today won’t be prioritized for outsourcing the following day. The absence of opportunity for progressive job advancement and the development of abilities and expertise throughout work is one of the concerns made by studies that assess the caliber of BPO employment. It’s common knowledge that BPO firms in the Philippines hire people with advanced degrees and technical skills. In the upcoming years, the variety of qualified skill sets and services that BPO organizations may offer to their client companies will set them apart from the competition.
