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BUYER

Accounts & Registration


REGISTER AS A BUYER
How to Register as a Buyer?
ACCOUNT GOT DEACTIVATED
What to do if my account got deactivated?

Browse Products


Orders


BUY FROM SHOPPABLE
How to buy from Shoppable?
TRACK MY ORDERS
How can I track my Orders?

Payments


CASH ON DELIVERY
Why is Cash Upon Delivery (COD) not acceptable as a payment option?
CREDIT/DEBIT CARD PAYMENT
• How to make a credit card/debit card payment?
PAYMENT VIA MOBILE APP
• How to make a payment via mobile app?
CHANGE PAYMENT METHOD
• Can I change my payment method?
MANUAL BANK DEPOSIT
How to make Manual Bank deposit payment?
ONLINE BANKING PAYMENT
• How to make an online banking payment?
PAY WITH GCASH
• How to Pay with Gcash?
PROOF OF PAYTME
How to upload my proof of payment?

Shipping and Delivery


DELIVERY PARTNERS OF SHOPPABLE
Who are the Delivery Partners of Shoppable?
ARRANGE ORDER PICK UP/ DROP OFF
How can I arrange an order pick up/drop off?
ETA OF MY ORDER
When is the Estimated Time of Arrival (ETA) of my order?
ORDER LOST OR FAILS TO DELIVER
What to do if my order is lost or fails to be delivered?

Cancellation, Returns, and Refunds



SELLER

Accounts & Registration


UPLOAD ACCREDIATION DOCUMENTS
How do I upload my accreditation documents?
TROUBLE SIGNING UP
I have trouble signing up as a seller
FORGOT PASSWORD
I forgot my Seller Center password

TROUBLE LOGGING IN SELLER ACCOUNT
• Why am I having trouble logging in my seller center account?
REGISTERED SELLER
What documents do I need to upload to become a Registered Seller?
ADD BANK ACCOUNT DETAILS
• How to add bank account details in my Seller Center Account?

Product Management


ADD PRODUCT VARIATON
How to Add Variation to a Product?
CHANGE QUANTITY OF A PRODUCT
How to Change the Quantity of a Product?
CHANGE PRODUCT WARRANTY
How to Change the Warranty of a Product?
PRODUCT ALREADY EXISTS
How will I know if my Product Already Exists in the Shoppable Platform?
PRE-LOVED OR REFURBISHED PRODUCTS
Can I sell pre-loved or refurbished products?
J&T Packaging
J&T Packaging Standard
LBC Packaging
LBC Packaging Standard

Order Management


Shipping and Delivery


DELIVER YOUR ITEMS
• How to deliver my items?

Cancellation, Returns, and Refunds


CANCELLATION
• Cancellation
RETURN AND REPLACEMENT
• How can I manage the return and replacement?
RETURNS AND REFUNDS
• Returns and Refunds
DISPUTES FOR RETURNS/REFUNDS
• How does Shoppable handle disputes for returns/refunds?

Finance


MARKETPLACE FEES
What are Shoppable Marketplace Fees?
PAYMENT FEES
What are Payment Fees?
ADVANCE PAYMENTS?
What are Advance Payments?
COMPUTE MARKETPLACE FEES
How to compute the Marketplace Fees?
ACCOUNT REMITTANCE
How many days can I expect my remittance to reach my account?

Topics

Looking for help? Select the articles below and see how we can help you.
Customer Service
FAQs
Terms & Conditions
Privacy Policy
Shipping Policy
Return And Funds
Warranty
More

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