For many years, the BPO industry in the Philippines has been a major asset to the economic growth of the nation. As of 2023, the BPO industry is still a prominent component in the economy of the Philippines, creating employment possibilities and assisting in the expansion of the gross domestic product of the country. Suppose you are considering outsourcing your administrative and client relations responsibilities; BPOs are not confined to outsourcing customer service roles. There’s a lot more to it. Thinking of hiring for your business? Here’s the Top 10 BPO businesses in the country.
How do you define “BPO”?
Business process outsourcing (BPO) refers to hiring different commercial-related processes to outside providers. New and creative services become accessible in the current perpetually shifting and highly volatile business environment. Many firms, from small businesses to major corporations, hire to outsource tasks.
What is a BPO Call Center?
A BPO call center manages inbound and outbound consumer calls for various firms. Numerous BPO call centers will consist of employees that can handle client grievances or queries for various organizations. A single call center individual can manage technical assistance phone calls for many suppliers or businesses.
Different Types of BPO
LPO – Legal Process Outsourcing
Other BPO staff do legal activities for firms, including scheduling, transcribing solutions, paperwork, and analysis. This arrangement is known as legal process outsourcing.
Some Careers in LPO include:
- Patent Adviser
- Legal Assistant
- Legal Research
- Contracts and Documents Writer
KPO – Knowledge Process Outsourcing
This type occurs when BPO staff concentrate on firms’ knowledge-based services such as healthcare, onboarding, and insurance coverage. Service providers for this form of outsourcing must be knowledgeable in areas like administration, interpersonal relationships, scheduling, etc.
Some Careers in KPO include:
- Human Resource
- Customer Support
- Accounting and Financial planning
- Multimedia Design
- Marketing and Advertisement
- Website Development
- Creating Content
RPO – Research Process Outsourcing
This category of outsourcing includes market study and analysis, as well as reports on finances.
Some Careers in KPO include:
- Data Analyst
- Market Researcher
- Investment Researcher
- Financial Assistant
- Taxation Analyst
The Top 10
Finance and accounting, procurement and purchasing, knowledge-driven services, offshore human resources, client management services, online reputation administration services, and other activities are all a part of BPO services. While commonly intertwined, a call center’s primary purpose is to retain current clients while influencing new ones over the phone. BPOs, on the other hand, handle both your client interactions and your main back-end company operations. One example is the procurement of goods and services for B2B transactions. Companies across different industries benefit from BPO, whether sellers, buyers, small businesses, or enterprises.
Accenture Inc.
Accenture Inc. is a multinational consultancy firm that offers various products and solutions. The corporation employs more than 60,000 people and has 30 distribution facilities around the country. Accenture Inc. has been named among the best companies in the Philippines and has garnered several honors for its social investment initiatives, which include actions to promote technological inclusiveness and sustainability in the environment.
Teleperformance
Teleperformance, as the name implies, places a premium on client interaction and digital change to improve every company process and create high-quality solutions for businesses. The company is a French multinational firm in popular demand in the Philippines for its customer service improvement capabilities. In Philippine waters, the firm has remained in operation since 1996. It has since developed into one of the country’s top BPO providers, serving industries as diverse as telecommuting, medical care, and financial services such as banking.
Concentrix
Concentrix is an IT firm based in the United States recognized for offering consumers throughout the globe swift and dependable technological assistance. This BPO organization is also known for its impressive expansion, with over 50 branches distributed around the Philippines. The company has over 90,000 employees in the Philippines, providing countless opportunities for job seekers and solutions to businesses.
TaskUs Philippines
Apart from having a bright and lively layout, TaskUs also provides innovative content-filtering tools. The BPO firm, dubbed confidence and protection virtual solutions, is known for its professional personnel who can optimize every procedure in online environments to ensure seamless and safe client interactions. TaskUs, being one of the leading content moderation firms, is capable of reviewing material published by billions of people globally.
Telus International
The Canadian technological powerhouse, Telus, is an excellent pick since it is well-known for caring for its employees’ well-being. Telus International encourages knowledge of digital management, ad moderation, electronic market security, and social media assistance. They also serve the banking and financial technology industries’ virtual IT outsourcing needs.
Sitel
Sitel now employs over 160,000 people in over a hundred locations across the world. It has its primary headquarters in the Philippines in Pasig City, Metro Manila, with satellite offices in other provinces. This American call center firm quickly developed a specialization in the market by outsourcing business, assistance with technology, client service, and various business activities for big corporations. Sitel Group and Sykes are now referred to as Foundever, growing stronger in number and success.
Quantrics
Quantrics is a newcomer to the thriving Philippine market, having opened its doors in the Philippines in August 2016. Though new to the Philippines, it has already proven itself in a track record of success by providing excellent services to its clients. The company is driven by its slogan, “people-powered,” empowering employees and its clients to become its main source of growth and development. Now, the company is already recognized as one of the global providers of customer solutions.
Alorica
Based in California, Alorica is known as one of the world’s biggest BPO providers. They focus on client support, technical aid, advertising and marketing, managing content, and handling insurance requests. In the instance of Alorica, their services have proven effective, with the company hiring over 2,000 moderators to manage content across three different nations and twelve languages in just a couple of months. The company has expanded its reach across the globe, connecting people and businesses.
Sutherland Global Services Inc.
Sutherland Global Services Philippines Inc. takes confidence in its ability to deliver creative and tailored solutions to each client’s specific demands. To provide excellent services, the firm employs highly experienced personnel and employs cutting-edge technologies and equipment. Sutherland reconsiders and reassembles processes for the digital era by integrating the swiftness and insight of innovative thinking with the size and precision of information analysis
JP Morgan Chase & Co
JP Morgan Chase & Co is one of the earliest financial firms in the United States. By 1961, JPMorgan had established financial services in the Philippines. It has also grown to become one of the country’s largest BPO firms. It is also known to expand its business solutions across sustainable environmental and economic development. The firm capitalizes on investments across different industries and provides BPO services in technology, finance, customer service, and venture building.
BPO Industry in the Philippines
The Philippines’ BPO business has been gradually developing. And the top ten BPO firms in the Philippines in 2023 have contributed considerably to this expansion. These businesses offer a variety of BPO services. These include customer care, technical assistance, accounting, finance, commerce, and employee relations.
Why is BPO Attractive in Business?
Businesses are frequently lured to BPO because outsourcing allows them considerable operational freedom. Companies may reallocate time and resources to key capabilities such as customer interactions and product innovation by outsourcing non-core and managerial duties, giving them the edge in their sector. The service may help firms cut expenses, improve productivity, and boost mobility. Similarly, the BPO industry is quickly expanding, indicating that the offshore trend is here to stay in our more globalized economy.
Every business owner who wants to expand and prosper in any field must embrace digital change. You may improve how you operate and prioritize the essential business procedures that drive consumer curiosity and produce income with the aid of outsourcing providers. The Philippines is a perfect location for multinational outsourcing companies to develop their operations and give an endless supply of employment possibilities to qualified individuals and corporate experts. Here’s to empowering businesses!
