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Buyer

Seller

BUYER

Accounts & Registration

REGISTER AS A BUYER

• How to Register as a Buyer?

CHANGE INFORMATION

• How to Change Information in my Account?

FORGOT PASSWORD

• What to do if I forgot my Password?

FORGOT PASSWORD

• What to do if my account got deactivated?

Browse Products

PRODUCT BROWSING

• How to Search Products from Shoppable?

Orders

BUY FROM SHOPPABLE

• How to buy from Shoppable?

CHANGE INFORMATION

• How can I track my Orders?

Payments

PAYMENT METHODS

• What are the payment methods supported by Shoppable?

ORDER PAYMENT

• What happens when I don’t immediately pay for my order?

ACCESS ORDER FOR PAYMENT

• How do I access my order so I can make a payment?

CASH ON DELIVERY

• Why is Cash Upon Delivery (COD) not acceptable as a payment option?

MANUAL BANK DEPOSIT

• How to make Manual Bank deposit payment?

CREDIT/DEBIT CARD PAYMENT

• How to make a credit card/debit card payment?

ONLINE BANKING PAYMENT

• How to make an online banking payment?

PAYMENT VIA MOBILE

• How to make a payment via mobile app?

PAY WITH GCASH/PAYMAYA

• How to Pay with GCAsh/ PayMaya Virtual Card?

CHANGEMENT PAYMENT METHOD

• Can I change my payment method?

Shipping and Delivery

DELIVERY PARTNER

• How to choose a Delivery Partner for my order shipment?

ETA OF ORDER

• When is the Estimated Time of Arrival (ETA) of my order?

DELIVERY PARTNERS OF SHOPPABLE

• Who are the Delivery Partners of Shoppable?

ARRANGE AN ORDER

• How can I arrange an order pick up/drop off?

ORDER NOT RECIEVED YET

• What should I do if I haven’t received my order yet?

ORDER LOST OR FAILED TO DELIVER

• Wh a t to do if my order is lost or fails to be delivered?

Cancellation, Returns, and Refunds

RETURN AN ITEM

• How can a Buyer return an item or request for a replacement?

ORDER CANCELLATION

• When and how can a Buyer cancel an order?

Disputes and Refunds

BUYER DISPUTE

• How can a Buyer raise a dispute to Shoppable?

REFUND

• How to get a refund through Shoppable and how long does it take?

REFUND AMOUNT

• What should I do if I received a different refund amount than expected?

EVIDENCE FOR RETURN / REFUND

• What are the documents needed as evidence for my return/refund request?

Topics

Looking for help? Select the articles below and see how we can help you.

Customer Service

FAQs

Terms & Conditions

Privacy Policy

Shipping Policy

Return And Funds

Warranty

Still need help?

Not getting the help you’re looking for? Click the Help chat button on the lower right of your screen or email us at [email protected] and get help from our customer service specialists, Monday to Friday 9:00 am to 10:00 pm, excluding holidays.

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How can we help?

BUYER

Accounts & Registration

REGISTER AS A BUYER

• How to Register as a Buyer?

CHANGE INFORMATION

• How to Change Information in my Account?

FORGOT PASSWORD

• What to do if I forgot my Password?

FORGOT PASSWORD

• What to do if my account got deactivated?

Browse Products

PRODUCT BROWSING

• How to Search Products from Shoppable?

Orders

BUY FROM SHOPPABLE

• How to buy from Shoppable?

CHANGE INFORMATION

• How can I track my Orders?

Payments

PAYMENT METHODS

• What are the payment methods supported by Shoppable?

ORDER PAYMENT

• What happens when I don’t immediately pay for my order?

ACCESS ORDER FOR PAYMENT

• How do I access my order so I can make a payment?

CASH ON DELIVERY

• Why is Cash Upon Delivery (COD) not acceptable as a payment option?

MANUAL BANK DEPOSIT

• How to make Manual Bank deposit payment?

CREDIT/DEBIT CARD PAYMENT

• How to make a credit card/debit card payment?

ONLINE BANKING PAYMENT

• How to make an online banking payment?

PAYMENT VIA MOBILE

• How to make a payment via mobile app?

PAY WITH GCASH/PAYMAYA

• How to Pay with GCAsh/ PayMaya Virtual Card?

CHANGEMENT PAYMENT METHOD

• Can I change my payment method?

Shipping and Delivery

DELIVERY PARTNER

• How to choose a Delivery Partner for my order shipment?

ETA OF ORDER

• When is the Estimated Time of Arrival (ETA) of my order?

DELIVERY PARTNERS OF SHOPPABLE

ARRANGE AN ORDER

• How can I arrange an order pick up/drop off?

ORDER NOT RECIEVED YET

• What should I do if I haven’t received my order yet?

ORDER LOST OR FAILED TO DELIVER

• What to do if my order is lost or fails to be delivered?

Cancellation, Returns, and Refunds

RETURN AN ITEM

• How can a Buyer return an item or request for a replacement?

ORDER CANCELLATION

• When and how can a Buyer cancel an order?

Disputes and Refunds

BUYER DISPUTE

• How can a Buyer raise a dispute to Shoppable?

REFUND

• How to get a refund through Shoppable and how long does it take?

REFUND AMOUNT

• What should I do if I received a different refund amount than expected?

EVIDENCE FOR RETURN / REFUND

• What are the documents needed as evidence for my return/refund request?

Topics

Looking for help? Select the articles below and see how we can help you.

Customer Service

FAQs

Terms & Conditions

Privacy Policy

Shipping Policy

Return And Funds

Warranty

More

Still need help?

Not getting the help you’re looking for? Click the Help chat button on the lower right of your screen or email us at [email protected] and get help from our customer service specialists, Monday to Friday 9:00 am to 10:00 pm, excluding holidays.

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• Wh a t to do if my order is lost or fails to be delivered?