The information and communications technology-business process outsourcing (IT-BPO) industry is considered one of the major employers in the Philippines, employing approximately 1.4 million people as of the time of this writing. Together with electronics, it has grown to be one of the nation’s most resilient export sectors during the last 20 years. BPO Companies in the Philippines are growing vastly. With that, here are some of the country’s most prominent BPO companies in 2024.
What is a BPO Company?
BPO, or business process outsourcing, is a technique for contracting out different business-related tasks to outside suppliers. While business process outsourcing (BPO) was first limited to manufacturing organizations, BPO is now used to refer to the outsourcing of a wide range of goods and services.
How do BPO Companies function?
In general, businesses that operate in the back-office and front-office domains use BPO techniques. Back office outsourcing, also referred to as BPO, is the practice of firm leasing out its main business support functions, such as finance, payment handling, IT services, employee relations, and legal compliance, along with quality assurance, to external experts who guarantee the smooth functioning of the organization.
Benefits of Working with BPO Companies in the Philippines
Benefits include a company’s ability to concentrate on crucial company operations that are vital to its development rather than non-essential administrative work or other facets of running a firm. BPO also contributes to growth, especially in international expansion.
A business might greatly benefit from using a BPO provider that understands the language and is conversant in the local sector if it plans to operate or create a branch abroad.
What is Outsourcing?
Outsourcing is the process of having certain work done by someone other than an employee of a corporation. Another term for the practice of contracting out corporate operations is offshore.
Are BPO Companies in the Philippines Profitable?
The Philippine BPO sector boosts the country’s GDP by around $30 billion annually. According to estimates by Statista, there were 1.3 million Filipinos working for over 1000 BPO businesses in 2019. This number is expected to expand by 8–10% annually. The nation is thought to control 10% to 15% of the world’s BPO market.
BPO Companies in the Philippines
Accenture Philippines
Offering services in Strategy and Consulting, Technology, and Operations, they combine unparalleled knowledge and specialized capabilities from over 40 sectors. They say they are currently servicing over 200 places in 50 different countries.
Acquire BPO
For both privately held and publicly traded businesses globally, they provide back-office operations, advertising services, sales, client care, assistance with technical issues, recruitment campaigns, and programming.
ADP Philippines
Organizations of all sizes have engaged with Automatic Data Processing (ADP) Philippines for wage processing and human capital management (HCM) technologies.
AFNI Philippines
Among the top businesses in the world are clients of Afni, a worldwide contact center corporation with headquarters in the United States. Their consumers rely on them to interact with them via web chat and over the phone.
Alorica Philippines
The business serves clients in the transportation, banking, medical, retail, and technology sectors and offers a wide range of top-notch services, encompassing fulfillment and logistics.
Cognizant Philippines
To keep ahead of the curve, they assist customers with updating technology, rethinking workflows, and altering experiences.
Concentrix Philippines
The company is a top worldwide supplier of customer experience (CX) solutions and technology, enhancing corporate efficiency for many of the greatest companies globally.
Conduent Philippines
The company provides organizations and governments with critical solutions and support. The company solutions and assistance streamline processes, boost productivity, cut expenses, and open up new income streams.
Deloitte Philippines
The company is known for offering auditing, taxation, financial advisory services, financial advice, and company operations solutions. Deloitte Philippines is among the top professional services companies in the nation.
Genpact Services Philippines
Presently, the organization has over 100,000 employees and serves customers in more than 30 nations globally. Banking, accounting, insurance, distribution, procurement, data analysis, corporate application, IT infrastructure, and management are among the services they offer.
IBEX Global Philippines
The BPO firm is an enterprise operations outsourcer that provides an extensive range of client-facing solutions through a unified set of offerings.
IBM Business Services Philippines
The organization has been utilizing cutting-edge intelligence solutions, cloud computing technologies, and quantum computing to reshape the prospects of health, education, design, travel, renewable energies, and beyond.
JPMorgan Chase
The company has grown to become one of the biggest BPO firms in the country today. JPMorgan Chase & Co. is a Delaware-incorporated American global financial services company with its headquarters located in New York City. As of 2023, it is the biggest bank in the US and the largest bank globally based on market value.
Macquarie Group Services
The Macquarie Group, an international financial institution with offices in Australia, offers customers financial services, consulting, and investment solutions for debt, equities, and markets in addition to asset management and loans.
Magellan Solutions Outsourcing
The group provides a wide range of services, such as lead generation, telesales, transcription, medical transcription, billing and invoicing, email live chat assistance, technical recruiting, and appointment scheduling.
NTT DATA Services Philippines
In order to provide businesses with scalable and useful IT solutions that expedite their digital transformations, NTT DATA leverages its extensive industry experience and consultative methodology.
Quantrics
As a wholly-owned subsidiary of Nordia, Canada’s largest provider of customer service solutions, Quantrics Enterprises, Inc. offers contracted assistance and solutions for software development for technological and commercial call centers.
Sutherland Global Services Philippines
The company is a multinational supplier of information technology leadership and business processing services and was founded in 1986. It offers a full suite of administrative and client-facing technologies powered by intelligence that support the whole customer acquisition process.
Foundever (Sitel Group)
Leading international brands and business titans, including those included in the Fortune 500, receive assistance from Foundever. The contact center business Sitel Group is privately held and has its main office in Miami, Florida. The corporation employs 160,000 people globally, including more than 20,000 working at 14 locations in the Philippines.
TaskUs Philippines
The company helps customers represent, safeguard, and expand their brands by offering contemporary consumer experiences and contracted virtual services to competitive and inventive technological companies.
TDCX
In addition to providing sales, internet advertising, content monitoring, and moderation services, the firm creates omnichannel CX solutions.
Teleperformance Philippines
In many different areas, Teleperformance is a key partner to some of the biggest corporations in the world. Teleperformance provides services to numerous industries, notably retail eCommerce, energy and infrastructure, medical care, and banking and finance.
TELUS Philippines
It operates as a Canadian IT firm that creates, develops, and provides high-tech, high-touch consumer experiences driven by next-generation digital technologies.
Transcom
Swedish outsourcing firm Transcom WorldWide AB offers an extensive system of support centers and work-at-home agents for client support, advertising, technical help, and receivables.
Cost minimization is a primary driver behind outsourcing for corporations. They can outsource the work to a service provider, lowering or even eliminating overhead expenses, as opposed to purchasing IT equipment and recruiting more staff to do different jobs. BPO companies in the Philippines have extensive expertise in several domains and exhibit top-notch performance. They also employ the newest technologies and best practices. Naturally, this leads to increased production and performance.
