When and how can a Buyer cancel an order?

Cancellation Process

• Buyer initiated order cancellation when the:
  • Status is:
    • Pending
    • Verified Payment
    • Payment Received
    • Payment Failed
    • Paid
    • Preparing to Pack
  • Reason for Cancellation is:
    • Change Order (variation and item specification changes)
    • Change mode of payment
    • Change shipping address
    • Duplicate order
    • Wrong item bought
    • Item bought from another seller

• Seller initiated order cancellation
  • Status is:
    • Pending
    • Verifying Payment
    • Payment Received
    • Payment Failed
    • Paid
    • Reason for Cancellation is:
    • No inventory or item out of stock

• Shoppable [admin] initiated order cancellation
  • Order automatically canceled within 2-3 days from the payment date as the seller did not confirm the shipment
  • Order is automatically canceled by Shoppable because the system detected that the buyer is fraudulent.
  • Order is canceled because of failed payment verification.