How can we help?
SELLER
Accounts & Registration
SIGN-UP
• How to sign up as a Seller?
UPLOAD ACCREDIATION DOCUMENTS
• How do I upload my accreditation documents?
TROUBLE SIGNING UP
• I have trouble signing up as a seller
ACCREDITATION
• Why does the seller undergo the accreditation process?
CHANGE ACCREDIATION DOCUMENT
• I submitted an accreditation document. How do I change it?
FORGOT PASSWORD
• I forgot my Seller Center password
REGISTERED SELLER
• What documents do I need to upload to become a Registered Seller?
TROUBLE LOGGING IN
• Why am I having trouble logging in my seller center account?
Product Management
UPLOAD PRODUCTS
• How Do I Upload my Product in the Seller Center?
ADD PRODUCT VARIATON
• How to Add Variation to a Product?
HIDE OR SHOW PRODUCTS
• How Do I Hide or Show my Products in my Catalog?
CHANGE QUANTITY OF A PRODUCT
• How to Change the Quantity of a Product?
CHANGE PRODUCT WARRANTY
• How to Change the Warranty of a Product?
NO AVAILABLE CATEGORY
• What if there’s No Available Category for my Product?
REGISTERED SELLER
• How to Change the Price of a Product?
APPROVED PRODUCTS
• How to Know if my Products are Already Approved?
TROUBLE LOGGING IN
• Can I sell Pre-loved or Refurbished Products?
PROHIBITED PRODUCTS
• What are the Prohibited Products and Not Allowed to be Uploaded?
PRODUCT ALREADY EXISTS
• How will I know if my Product Already Exists in the Shoppable Platform?
ADD PRODUCT FROM THE CATALOGUE
• How to add product from the catalogue
PACKING AN ITEM
• How Do I Pack an Item?
Order Management
VIEW ORDERS
• Where can I view my orders in the Seller Center?
PAID ORDERS
• How do I know if the orders placed in my store are paid?
WHEN TO PREPARE SHIPPING
• How do I know when to prepare the orders for shipping?
DAYS TO PREPARE ORDER
• How many days should I prepare the order for shipping?
Payment Methods
PAYMENT METHODS
• What are the available payment methods in Shoppable?
PAYMENT LIMITS
• What are the limits of each mode of payment?
Cancellation, Returns, and Refunds
ORDER CANCELLATION
• Cancellation
ORDER RETURNS AND REFUNDS
• Returns and Refunds
RETURNS AND REPLACEMENT
• How can I manage the Return and Replacement?
Transaction Fee and Commissions
SELLER FEE
• What are Shoppable Marketplace Fees?
COMPUTE MARKETPLACE FEES
• How to compute the Marketplace Fees?
ACCOUNT REMITTANCE
• How many days can I expect my remittance to reach my account?
ADD/UPDATE BANK ACCOUNT
• How do I add/update my bank account no. in the dashboard?
RECEIPTS
• How can Shoppable provide the receipts?
Finance
MARKETPLACE FEES
• What are Shoppable Marketplace Fees?
PAYMENT FEES
• What are Payment Fees?
ADVANCE PAYMENTS?
• What are Advance Payments?
COMPUTE MARKETPLACE FEES
• How to compute the Marketplace Fees?
ACCOUNT REMITTANCE
• How many days can I expect my remittance to reach my account?
General Inquiries
SIGN UP AS A SELLER
• How to sign up as a Seller?
SALES INVOICE
• How can Shoppable provide the Sales invoice?
ACCOUNT REMITTANCE
• How many days can I expect my remittance to reach my account?
PACK AN ITEM
• How do I pack an item?
UPLOAD PRODUCTS
• How do I upload my product in the seller center?
HIDE / SHOW PRODUCTS
• How do I hide or show my products in my catalog?
DELIVER ORDERS
• How to deliver my items?
SHOPPABLE SUBSCRIPTION
• How’s the subscription?
TROUBLE LOGGING IN
• Why am I having trouble logging in my seller center account?
FORGOT SELLER PASSWORD
• I forgot my Seller Center password
Topics
Looking for help? Select the articles below and see how we can help you.
Customer Service
FAQs
Terms & Conditions
Privacy Policy
Shipping Policy
Return And Funds
Warranty
