How can we help?
BUYER
Accounts & Registration
REGISTER AS A BUYER
• How to Register as a Buyer?
CHANGE INFORMATION
• How to Change Information in my Account?
FORGOT PASSWORD
• What to do if I forgot my Password?
Payments
PAYMENT METHODS
• What are the payment methods supported by Shoppable?
ACCESS ORDER FOR PAYMENT
• How do I access my order so I can make a payment?
CASH ON DELIVERY
• Why is Cash Upon Delivery (COD) not acceptable as a payment option?
CREDIT/DEBIT CARD PAYMENT
• How to make a credit card/debit card payment?
PAYMENT VIA MOBILE APP
• How to make a payment via mobile app?
CHANGE PAYMENT METHOD
• Can I change my payment method?
MANUAL BANK DEPOSIT
• How to make Manual Bank deposit payment?
ONLINE BANKING PAYMENT
• How to make an online banking payment?
PAY WITH GCASH
• How to Pay with Gcash?
PROOF OF PAYTME
• How to upload my proof of payment?
Shipping and Delivery
DELIVERY PARTNERS OF SHOPPABLE
• Who are the Delivery Partners of Shoppable?
ARRANGE ORDER PICK UP/ DROP OFF
• How can I arrange an order pick up/drop off?
ETA OF MY ORDER
• When is the Estimated Time of Arrival (ETA) of my order?
ORDER LOST OR FAILS TO DELIVER
• What to do if my order is lost or fails to be delivered?
Cancellation, Returns, and Refunds
CANCEL AN ORDER
• When and how can a Buyer cancel an order?
RETURN OR REFUND AN ITEM
• How can a Buyer return an item or request for a refund?
Disputes and Refunds
BUYER DISPUTE
• How can a Buyer raise a dispute to Shoppable?
REFUND AMOUNT DISCREPANCY
• What should I do if I received a different refund amount than expected?
EVIDENT FOR RETURN/REFUND
• What are the documents needed as evidence for my return/refund request?
SELLER
Accounts & Registration
SIGN-UP
• How to sign up as a Seller?
UPLOAD ACCREDIATION DOCUMENTS
• How do I upload my accreditation documents?
TROUBLE SIGNING UP
• I have trouble signing up as a seller
CHANGE ACCREDIATION DOCUMENT
• I submitted an accreditation document. How do I change it?
FORGOT PASSWORD
• I forgot my Seller Center password
TROUBLE LOGGING IN SELLER ACCOUNT
• Why am I having trouble logging in my seller center account?
REGISTERED SELLER
• What documents do I need to upload to become a Registered Seller?
ADD BANK ACCOUNT DETAILS
• How to add bank account details in my Seller Center Account?
Product Management
UPLOAD PRODUCTS
• How Do I Upload my Product in the Seller Center?
ADD PRODUCT VARIATON
• How to Add Variation to a Product?
HIDE OR SHOW PRODUCTS
• How Do I Hide or Show my Products in my Catalog?
CHANGE QUANTITY OF A PRODUCT
• How to Change the Quantity of a Product?
CHANGE PRODUCT WARRANTY
• How to Change the Warranty of a Product?
NO AVAILABLE CATEGORY
• What if there’s No Available Category for my Product?
REGISTERED SELLER
• How to Change the Price of a Product?
APPROVED PRODUCTS
• How to Know if my Products are Already Approved?
PROHIBITED PRODUCTS
• What are the Prohibited Products and Not Allowed to be Uploaded?
PACKING AN ITEM
• How Do I Pack an Item?
EDIT PRODUCT DIMENSIONS AND WEIGHT
• How to edit the dimensions and weight of my product?
PRODUCT ALREADY EXISTS
• How will I know if my Product Already Exists in the Shoppable Platform?
PRE-LOVED OR REFURBISHED PRODUCTS
• Can I sell pre-loved or refurbished products?
J&T Packaging
• J&T Packaging Standard
LBC Packaging
• LBC Packaging Standard
Order Management
VIEW MY ORDERS
• Where can I view my orders in the seller center?
VIEW PAID ORDERS
• How do I know if the orders placed in my store are paid?
FULFILL YOUR ORDERS
• How to fulfill your orders?
PREPARE ORDER FOR SHOPPING
• How many days should I prepare the order for shipping?
Payment Methods
PAYMENT METHODS
• What are the available payment methods in Shoppable?
PAYMENT LIMITS
• What are the limits of each mode of payment?
Shipping and Delivery
DELIVER YOUR ITEMS
• How to deliver my items?
Cancellation, Returns, and Refunds
CANCELLATION
• Cancellation
RETURN AND REPLACEMENT
• How can I manage the return and replacement?
RETURNS AND REFUNDS
• Returns and Refunds
DISPUTES FOR RETURNS/REFUNDS
• How does Shoppable handle disputes for returns/refunds?
Finance
MARKETPLACE FEES
• What are Shoppable Marketplace Fees?
PAYMENT FEES
• What are Payment Fees?
ADVANCE PAYMENTS?
• What are Advance Payments?
COMPUTE MARKETPLACE FEES
• How to compute the Marketplace Fees?
ACCOUNT REMITTANCE
• How many days can I expect my remittance to reach my account?
General Inquiries
SIGN UP AS A SELLER
• How to sign up as a Seller?
ACCOUNT REMITTANCE
• How many days can I expect my remittance to reach my account?
PACK AN ITEM
• How do I pack an item?
UPLOAD PRODUCTS
• How do I upload my product in the seller center?
HIDE / SHOW PRODUCTS
• How do I hide or show my products in my catalog?
TROUBLE LOGGING IN
• Why am I having trouble logging in my seller center account?
FORGOT SELLER PASSWORD
• I forgot my Seller Center password
Topics
Looking for help? Select the articles below and see how we can help you.
Customer Service
FAQs
Terms & Conditions
Privacy Policy
Shipping Policy
Return And Funds
Warranty
